25+ Legit Chat Operator Jobs (Who’s Hiring in 2023)

We’ve sorted through all the options and have a complete list of chat operator jobs so you can work from home (comfy pants & slippers not included)

Do you want to make money from home but aren’t sure where to start? Don’t worry; we have got you covered with a really fun and easy way to make money; it’s getting in the chat operator job market. Yes, this is a huge industry, and it’s only getting bigger!

You can chat with people from all over the world and help them troubleshoot their problems. It’s a great way to use your customer service skills and make some extra money.

You can work from anywhere you want, at any time of the day that works for you. All you need is a computer and an internet connection. Plus, there are a variety of different companies that are always hiring, so there are plenty of opportunities for you to find the perfect work-from-home chat job for you. 

Let’s go through some of the best text chat operator jobs, and you can get started today!

25+ chat operator jobs

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What does a text chat operator do?

A chat operator’s job is to provide customer support and resolve issues through a text-based chat interface. This can include answering questions, troubleshooting problems, and providing information about products and services. Chat operators must be able to type quickly and accurately and have excellent customer service skills.

How much money can you make being a text chat operator?

The amount of money you can make as a text chat operator will vary depending on the company you work for, your experience, and your location. However, most chat operators earn between $10 and $25 per hour.

Where can you find text chat operator jobs from home?

There are a few different places to look for a live chat operator job from home. Some companies post their openings on job boards, while others list them on their websites. You can also find text chat operator jobs on freelancing websites such as Upwork and Fiverr.

However, we’ve done most of the work for you right here! We’ve rounded up the best text chat operator jobs from home! Your perfect fit is on this list!

To help make it easier we’ve done a comparison chart and looked at their reviews on either Glassdoor or Trustpilot. Both sites rate companies based on user/employee reviews, so you’re hearing feedback from those with direct experience. (ratings pulled April 2023).

CompanyPay RangeLearn More
Concentrixdepends on experience4.0 out of 5 stars on Glassdoor
Amazon$15 – $20 per hour3.8 out of 5 stars on Glassdoor
Kelly Connect$15 – $20 per hour3.6 out of 5 stars on Glassdoor
ICUCdepends on the job3.5 out of 5 stars on Glassdoor
E-Moderators$.25 per message3.2 out of 5 stars on Glassdoor
Arisedepends on the job3.6 out of 5 stars on Glassdoor
Smith.aistarts at $154.4 out of 5 stars on Glassdoor
OutPLEXstarts $12 – $15 per hour3.7 out of 5 stars on Glassdoor
AT&Tstarts $45,070 per year3.7 out of 5 stars on Glassdoor
Fancy Handsstarts $7 per task2.3 out of 5 stars on Glassdoor
The Chat Shopstarts $10.65 an hour3.8 out of 5 stars on Glassdoor
Alorica$11 – $18 per hour3.1 out of 5 stars on Glassdoor
PrestoExpertsdepends on the job3.5 out of 5 stars on Trustpilot
SiteStaffstarts at $10 per hour3.5 out of 5 stars on Glassdoor
Apple at Home$10 to $25 per hour4.2 out of 5 stars on Glassdoor
TeleTechaverages $16 an hour3.4 out of 5 stars on Glassdoor
Sedgwickaverages $15.72 an hour3.2 out of 5 stars on Glassdoor
ModSquadstarts at $10 per hour3.4 out of 5 stars on Glassdoor
LiveWorldstarts at $10 an hour3.0 out of 5 stars on Glassdoor
Automatticdepends on experience4.3 out of 5 stars on Glassdoor
ThirdChannel$17 – $24 an hour4.1 out of 5 stars on Glassdoor
Support.comstarts at $10 per hour3.0 out of 5 stars on Glassdoor
ECS Virtual Support$10 – $14.25 per hour2.1 out of 5 stars on Glassdoor
Gingeraverages $18 an hour3.8 out of 5 stars on Glassdoor
Sutherland Global$14 an hour3.8 out of 5 stars on Glassdoor
Malibu Operators$.06 per message1.7 out of 5 stars on Glassdoor

1. Sales, Service, and Technical Support for Concentrix

Pay depends on experience

Concentrix is a customer experience solutions company that handles service for the world’s best brands and their customers. This firm, which specializes in chat tickets and email inquiries, recruits freelancers to work as a part of its customer support team.

Search for “Work at Home Customer Service, Sales, & Tech Support,” and you’ll find exactly what you’re looking for.

To do this job, you’ll need a PC, high-speed internet, headset, and dual monitors are encouraged.

2. Customer Service or Tech Support for Amazon

$15 – 20 per hour

Employees in Amazon’s rapidly increasing Virtual Customer Service department work remotely as a Home Advisor, giving them flexibility and the freedom to operate from a convenient place.

They’re searching for proactive, adaptable problem solvers who can assist clients in accelerating purchases and resolving post-sale issues. 

Associates deal with customers directly by phone, email, chat, mobile chat, and Alexa. Using cutting-edge tools to manage customer accounts, research and evaluate policies, and provide innovative solutions.

Since Amazon operates worldwide, Our Customer Service is open 24 hours per day, seven days a week. So there are lots of scheduling options.

They say that you may be required to open up your schedule and work more than normal during peak season. I imagine “peak season” refers to the holidays and their Amazon Prime Day event.

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3. Kelly Connect Text Chat Operator Jobs

$15 – $20 starting

chat operator jobs with Kelly Connect

Kelly Services helps organizations achieve the growth they’re looking for and gives talented people a community where they can grow and thrive, and working at home is a big part of their mission.

Kelley pays based on knowledge, skills, experience, and performance. They also offer a great benefits package that includes – 401k, healthcare, paid time off, tuition assistance, and continuing education.

Your pay is based on your position and experience, yet you can get a $1 increase in 60 days, depending on your performance and attendance.

Check out what making $20 an hour looks like yearly, so you can see what you can afford with this job.

4. ICUC live chat operator job from home

Pay depends on the job

ICUC is a social media and community management organization that’s been in business for over 19 years. From digital customer care in the food & beverage industry to social media crisis management in the entertainment industry, ICUC does it all.

“We take pride in our fully remote, women-led workplace and professional network.”

You can work as much or as little as you’d like; they have openings for casual workers up to full-timers. You can work at home or wherever you have a reliable intent connection, it doesn’t matter to them.

While you can be just a community chat moderator, you can also advance up to being a social media strategist and beyond.

5. E-Moderators

Pay is by message, $.25

Working as an e-moderator allows you to earn money from day one as a chatroom operator. You can work when you want and from where ever you want.

They are the “world leader in content moderators for online websites. Our company provides high-quality chat services to our customers through the interactions of our professional moderators’ team.”

The more messages you write, the more money you will earn. The average earnings are $375 per week. If you’re open-minded, creative, like working, and can type fast, you may make more money.

You need an internet connection for this job, no extra costs for equipment.

6. Arise Virtual Solutions Customer Support

Pay depends on the job

text chat operator jobs from home with Arise

Arise provides on-demand customer support for small businesses across the globe. With Arise, you are a contract worker, not an employee, so you set your schedule to whatever you want.

This company is different because you can work at home as your own small business. They take you through all the steps to set up your own company being an Arise provider. Or, if that seems too much, you can work for a virtual call center.

There are certification classes offered to help you be able to apply for the higher-paying jobs, and those cost anywhere from $19 – $99. They say you can start earning money in 2-5 weeks, depending on how fast you complete your training.

Since this is a different workplace model (you’re the business owner), they even have an online webinar that can help you decide if working with Arise is for you.

You’ll need a computer, headset, phone, internet, and equipment compatible with the Arise Platform.

While starting your own business seems intriguing, they are certainly selling this as a money-making venture for their company. I’m not sure what the total investment is if you take this path, but it’s probably not a good fit for a first-time live chat agent. I would suggest joining a virtual call center first and deciding if you like the company and the platform before jumping in.

7. Smith.ai

Pay starts at $15 an hour

Smith.ai is just what you’d expect for a modern digital customer care company. They offer virtual receptionist jobs as well as messaging & chat positions too.

They promote “industry-leading wages and grow your career from the comfort and convenience of your home, all while helping small businesses thrive.”

While working at home, you’ll be answering calls for different businesses and professionals. Also, taking messages, screening new clients, booking appointments, collecting payments, and transferring calls.

You can work full or part-time. You must be available 5 hours a day, five days a week, and shifts are broken into 2-5 hour blocks for part-time.

To work for them, you’ll need…

  • Authorization to work in the United States (if you are US-based) and the ability to pass a background check
  • Desktop or laptop computer with Google Chrome browser installed
  • Reliable, strong high-speed broadband internet connection
  • Strong typing skills: at minimum 40 wpm with 100% accuracy
  • A quiet environment for answering calls, plus a headset with a microphone arm attached

Pay starts at $15, with bilinguals starting at $16 an hour. Benefits kick in when you work 30 hours a week.

If you love to talk, give advice, and have fast texting fingers, then be sure that you check out our master list of how to get paid to chat, with over 30 different places to make money.

8. OutPLEX text chat operator jobs from home

Pay to start from $12 – $15 per hour

OutPLEX provides both AI and human voice and digital customer service messaging for large global brands such as American Express, Rosetta Stone, AT&T, and more.

They heavily promote digital messaging (and it’s important to know that this market will only get bigger, so getting a job in this field early on is big). You’ll be answering people’s questions on Facebook messenger, texting, website chat platform, etc.

You’ll need a PC (no Mac) and high-speed hard-wired internet for this job and great typing skills – type from 30WPM – 50WPM with no errors.

9. AT&T

Starts up to $45,070 per year; representatives can earn up to $51,070 as a starting salary based on sales performance

Why not work for one of the best companies in America? AT&T is looking for remote customer service reps right now.

Just as with the other jobs, you’re helping to answer questions, be solution-oriented, and deliver friendly service.

They offer a three-month paid training program and great benefits options (health insurance, paid time off, tuition assistance, retirement options, and product discounts).

Check out what making $40,000 a year looks like, so you can see what you can afford with this job.

10. Virtual Assistant for Fancy Hands

Pay starts at $7 per task and goes up from there.

work from home with Fancy Hands

Fancy Hands isn’t just a chat support job; it’s a complete virtual assistance company. “We are the fastest, most affordable virtual assistant service in the US.” This means you could be doing several different tasks. (This is great if you’re easily bored by repetitive tasks.)

You can be…

  • Making phone calls on behalf of people
  • Scheduling appointments (doctors, business, etc.)
  • Being an online chat support agent
  • Tracking down the best price for something
  • Finding hotels that meet certain criteria
  • Data entry

You’ll need to be a self-starter, have excellent written and verbal communication skills, and have a computer and internet connection. VA’s can work anytime during the day, so this can be a great fit if you have odd availability.

11. The Chat Shop 

$10.65 an hour

Georgia, Texas, Florida, or Tennessee residents only.

The Chat Shop provides both AI and human customer support through chat features. They are a UK-based company that focuses on creating conversations with customers, not just getting email address leads.

“As a company, we can offer you the ability to work from the comfort of your own home, a workplace culture that prides itself on diversity, inclusion, and employee wellness, and a place for you to really shine.”

You’ll need your computer, great customer service skills (upselling experience is a plus), and You can type at least 65 words per minute with above 97% accuracy.

12. Alorica online chat Jobs

$11 – $18 per hour

Alorica is a customer experience-based service company that manages over 2 billion customer interactions a year. They have over 100,000 employees from 16 countries and are looking for work-at-home agents (especially if you are bi-lingual).

They’re looking for people with…

  • A high school diploma or GED is required; graduation from a college with an Associate’s degree preferred
  • Customer service experience
  • Phone related customer service
  • Familiarity with Microsoft Windows, Word, and Excel applications

One of Alorica’s major selling points is that they focus on promoting from within, which is really nice that growth potential is a real possibility.

13. Live chat support with PrestoExperts

Pay varies

PrestoExperts is more than just online chat; they are an online guide. The company has more than 30,000 registered experts in over 600 categories, and they offer professional services for businesses and individuals.

Their customers can connect immediately with experts on any subject via chat, phone, and email.

You can be an expert in…

  • Design
  • Technology
  • Health
  • Business
  • Social Media
  • Marketing
  • Coaching and more!

You create your profile, list your areas of expertise, certifications you may have, etc. You can list your rates or ask that a potential client email you with a project request to get a quote.

14. SiteStaff Chat

Pay starts at $10 an hour and goes up with experience

text chat operator jobs with SiteStaff

SiteStaff Chat is a proactive live chat service provider for elite businesses offering the most personalized services, with highly-skilled, expertly trained, college-educated American chat hosts.”

They are always looking for qualified chat experts to help in their main service sectors of senior living, Aesthetic, Legal, Finance, and Home Care.

If you are eager to help people in those areas, you can apply today! They do have a few requirements for their Chat Host positions…

  • Type 65-75+ WPM in perfect punctuation, grammar, and spelling.
  • The ability the carry on with multiple conversations at a time.
  • Problem-solving focused.
  • Genuine compassion must translate through every conversation.

15. Apple – At Home Customer Service Support Specialist

$10 – $25 per hour

As an Apple Customer Service Specialist, you will help Apple customers with questions about their products and services. This includes troubleshooting technical issues, providing product information, and more.

You must have excellent communication skills and be familiar with the products.

16. TeleTech

Averages $16 an hour (Glassdoor estimate)

Ttech helps brands with their online customer communication & interactions with a combination of human & AI help. You can be one of their at-home support specialists.

“Our global team will be virtually alongside you every step of the way to answer questions and provide support in your work from home position. Together, we’ll impact the customer experience – and have fun along the way in these remote jobs.”

You can work in insurance, healthcare, and customer service fields, and Ttech will help with any specialized certification you may need (i.e., in the tax industry) and pay for it.

You also must have a GED and high-speed internet connection. Previous customer service experience is a plus but not required for all positions. However, you cannot reside in the states of AK, CA, or HI.

17. Live Chat Operator for Sedgwick

Pay for entry-level averages at $15.72 an hour (per Indeed)

Sedgwick is a global network of claims management companies. So they handle things like workers’ compensation, short & long-term disability, and Family Medical Leave Act (FMLA) claims for employers.

While they have office hub locations, you can be part of their US Telecommuter team in a few different areas, from entry-level customer services to claims adjusters and project managers.

You must have a GED to work with them and have strong oral and written communication skills. They do provide all the training you need through their workplace programs. While they don’t disclose their pay upfront, you can check Indeed’s estimates. However, they do promote that they have a great employee benefits package with medical, vision, and dental insurance and 401k and PTO.

18. Chatroom operator for ModSquad

Average starting pay for an entry-level position is $10 an hour (Glassdoor estimate)

chat operator jobs with ModSquad

Mod Squad is well known in the customer service industry as they work with leading national brands (i.e., NFL, Vimeo, PBS, A&E) on social media, content moderation, and community management.

They have been a remote-first company since they started in 2007, so they are set up perfectly to support work-at-home chatroom operators.

ModSquad has a lot of flexibility when it comes to working at home. You work on individual projects (or a few of them) at a time. For example, one of their community manager jobs was for 2 hours a day, five days a week. Perfect if you only have just a little bit of time to give to a chat operator job.

Some positions require a bachelor’s degree and others just need you to have experience on various platforms (i.e., Tik Tok, Twitter, YouTube, etc.). 

It goes without saying that to be the voice behind a company’s online presence, you need to have excellent written communication skills.

19. Customer Care Agent for LiveWorld

Starting pay averages around $10 an hour for an online chatroom moderator (Glassdoor estimate)

Live World prides itself on its customer connection, “We go beyond brand protection by creating an emotional connection between the customer and brand, delivering a better customer experience and sustainable, profitable growth.”

Anywhere there’s an online communication piece (i.e., chat messenger, social media responses, social group moderation, LiveWorld has a staff member ready for it.

They also pride themselves on being a very employee-friendly workplace, “We believe in fully remote offices, flexible hours, generous time off and vacation.” All this in addition to robust benefits packages with insurance, EAP, 401k, HSA & FSA’s, etc.

To start as an entry-level social media agent, you’ll need to be at least 18 years old and with customer service experience. Previous online moderation is not required, but it’s a plus. You also must have a desktop or a laptop and have reliable high-speed internet.

20. Automattic text chat jobs

Pay varies depending on experience and performance

You may not know the name Automattic, but you are very familiar with their products. They are the website industry leader with brands like WordPress, WooCommerce, Tumblr, and many more.

With such a robust online portfolio, it’s no wonder that they are always looking for the best in online help. Their entry-level work-from-home positions are called Happiness Experts. Where you are the front-facing team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums for all their products.

You need to know WordPress, have a good head for solving technical problems, and of course, have great customer service skills. You also need to be comfortable with PHP, CSS, and HTML. Oh, and the ideal candidate will have a sense of humor (for real, it says this).

21. ThirdChannel

$17 – $24 an hour (Indeed estimates)

ThirdChannel might just be your favorite gig if you’re into shopping! “Our chat agents are your brand’s best advocates – the biggest fans of and experts on your brand who influence browsers to become buyers.”

You are matched with your favorite brands and help people with online shopping. So if they have questions about the brand’s sizing, you probably have personal experience to share with them. When you’re passionate about a brand, it shines through, and it just so happens to increase sales!

While most of the magic happens online, they also offer positions where you may travel to stores to do product displays, staff training, etc.

22. Customer Support Chat Agent for Support.com

Entry-level pay starts at $10 an hour (Indeed estimate)

text chat operator jobs work from home with Support.com

Support.com is a worldwide provider of customer & tech support solutions and security software, and they do it all with work from home chat operators.

You can help businesses with technical support, customer service, and sales support. They’ve been doing this for over 20 years, so they have a great support system in place for at-home workers.

Every team member (both part and full time) is a full employee with benefits, not just a contract worker. So medical & dental insurance coverage, paid holidays, an EAP, and bonus opportunities.

23. Live Chat Agent for ECS Virtual Support LLC

The starting pay for agents is $10 – $14.25 per hour

ECS Virtual Support is a telecommunications agency specializing in connecting customer service agents to leading industry clients, including fortune 500 companies and highly recognized luxury brands.

Having such a diverse client base means they need help 24 hours a day, giving their agents the freedom to create their own schedules. This allows chat operators to control their income potential with no max-hour work cap!

Working for ECS involves using your home computer and remotely answering inbound phone and/or video calls and live chats over the internet from your home office to assist individuals with customer-related support questions.

You must be at least 18 years old, have a HS diploma or GED, and must be willing to submit to a standard background check, drug test, technology check, and voice assessment. They also have hardware & software requirements for you, but this varies by agent job, so be sure to look at it closely.

24. Ginger live chat therapy jobs

Health coaches average $18 an hour. (Indeed estimate)

Ginger is probably the most interesting online chat job, as it’s in the highly specialized mental health field. Their app provides “Mental health support made just for you. Behavioral health coaching, therapy, psychiatry, and self-care resources, all from the privacy of a smartphone.”

That means that you’ll be taking clients and conducting sessions via text messaging and sometimes video calls.

You need to have either a degree in a certain field or experience + certification for health coaching positions.

They do require all the typical education, certification, and licensing that a typical walk-in office environment expects for their therapists and psychiatrist positions and that you have multi-state licensing (but they can help with that). As you can imagine, the pay is significantly more for these positions.

The offer employees flexible scheduling, paid parental leave, FSA, and a wellness stipend.

25. Sutherland Global

Pays $14 an hour

Sutherland works with businesses across a broad range of industries, including banking & financial services, insurance, healthcare, retail, telecommunications, media & entertainment, and technology.

They combine human and AI to create digital solutions for their customer’s customers (aka online chat support).

As a work-from-home customer care representative, you can work anywhere from 7 am – 7 pm, Monday to Friday.

You’ll need a HS diploma or a GED, know your way around a PC, and have working knowledge of MS Office, especially Excel.

Along with a nice starting wage, they offer a wide array of benefits, including paid training, PTO, medical, dental & vision coverage, EAP, and health & wellness programs.

Another nice thing is that 80% of their frontline leaders have been promoted from within.

26. Malibu Operators

$.06 per message

work from home chat operator with malibu operators

MalibuOpertors is a more casual based text chat operator position where you can talk about anything – family, work, business, hobbies, etc.

Work training is easy and quick to complete. You need a computer with an internet connection (and good English). Before you begin, you’ll go through about 1-2 hours of training.

In the beginning, you will be given about 20-50 messages to respond to per hour, and after you have gained enough work experience and learned the job, you will be allowed to send up to 100 messages per hour. At a minimum, they’d like you to respond/send about 200 messages a week, which is doable in 3-4 hours.

Earnings will be paid on the 10th day of the month for the previous calendar month. The minimum payout threshold is €55 (which can be converted to USD). The earnings are paid via IBAN. It is realistic to earn approximately €500 – €1000 a month by working for a few hours per day. (That’s about $533 – $1066 a month).

27. Indeed & Upwork

While Indeed doesn’t have remote live chat operator jobs, its platform is one of the most popular for businesses to post their openings. Upwork is also another job site that has many live chat agent listings.

You can find lots of similar home chat jobs by searching for…

  • Remote
  • Chat
  • Live chat
  • Virtual customer support
  • Email customer support
  • Technical support

Live chat operator jobs FAQ:

Since this isn’t the typical work scenario, many people have questions; let’s see if we can answer them for you here.

How do I become a chat operator?

We’ve done a lot of the heavy lifting here for you by finding the best companies. But if non of these work-from-home companies are what you’re looking for, then there are a few ways you can go about finding a remote chat job.

You can use job boards like Indeed, FlexJobs, Upwork, and many others. You can also contact companies directly and inquire about any openings they may have for remote customer service or live chat jobs.

What skills do you need to become a text chat operator?

Almost all job postings say the #1 thing you need is great customer service skills.
This job description phrases it so well…

“Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, problem-solving, critical thinking skills, excellent communication, and passion will help you excel in this role.”

What is the role of a chat operator?

In a nutshell, your role is to help answer questions and solve problems when customers call in.

The requirements vary depending on the company, but most will require that you be at least 18 years old with a high school diploma or GED.

You will need excellent written communication skills, great customer service skills, and the ability to type quickly.

Almost all companies have a hardware requirement that involves a computer (usually a PC with Windows) and high-speed internet, sometimes additional small things like a headset. But don’t go out and buy any equipment before you have secured the job.

If you like the idea of making money talking to people, but don’t want something permanent, you can always get paid to talk to lonely people. There are plenty of opportunities to connect with others and make a positive difference in their life.

What makes a good chat operator?

This job is customer service-focused, so if you have experience in this or think you would be good at it, this might be a good fit for you. Also, if you type quickly, can handle more than one task, are patient and calm under pressure, and are a problem solver, you might enjoy this work-from-home job.

Is this different than being an adult chat operator?

Yes, this is completely different. Talking to people online as a live chat operator is about providing customer support, not sexual online chat at all. Yes, the names/titles are similar, but the work is very different.

If sending naughty text messages interests you (as it pays more), the adult chat industry and getting paid to sext is pretty easy to get into, and people say it’s a lot of fun (if you are comfortable with the work). It’s not for everyone, but it can be a great way to make some extra cash for those who are more adventurous!

How much does a text chat operator job from home pay?

The pay for a text chat operator job varies depending on the company, but most start their entry-level positions around $10-$12 per hour, with some offering bonuses and incentives. Some of the more popular companies will offer up to $20 per hour.

One thing that many of the companies said is that they promote from within, so there are good chances of moving up within the company quickly (if you want to).

Is chat operator job legit?

Yes! This is 100% a legit job, yet not every company that offers these positions can be considered an upstanding company. You’ll want to read our reviews here on different companies and make a list of your top 5 companies. Then Google those companies looking for user reviews.

At the end of the day

If you’re looking for a work-from-home job that is customer service-based, then you should consider becoming a live chat operator. The pay is good, the hours are flexible, and it’s a relatively easy job.

Be sure to check out the companies we mentioned above, as they are all great places to start your search for a remote text chat operator.

There are lots of live chat operator jobs to be had; which will you go after first?

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